Refund Policy
How failed generations, credits and payment refunds are handled.
Last updated: October 28, 2026
Generation failures and credits
A confirmed failed live generation restores its charged credits once. Repeated failure callbacks do not issue additional credits. A video is complete only after its file has been saved to your library.
A timeout, interrupted response or delayed callback does not prove that a paid model request failed. We first check the original request. While its outcome is unknown, it stays under review and is not automatically resubmitted. A storage error retries saving the existing result rather than generating a second video.
Cash refunds
Returning generation credits is different from returning money to your card. To request a cash refund, open a support ticket and include your order number, the affected task IDs and a short explanation. Do not include card numbers or login credentials.
Support will review duplicate charges, technical failures, unused purchased credits and any refund rights that apply to your purchase. Approved payments are returned through the original payment provider. Bank processing time may vary. A cash refund may also remove the corresponding unused credits to avoid issuing the same value twice.
Payments use Stripe Managed Payments and are sold through Link. Link handles payment-related support, tax calculations and payment receipts. You can also contact Link support about a payment or refund. Product and generation issues remain with AI Rap Video support.
All listed pack prices include applicable taxes. If you pay in USD, the listed price is your total before any discount; tax is included within that price. If you choose another currency, checkout shows the converted total before payment. A pending cash refund is not a completed refund. Credits associated with a pending refund can be held until Stripe confirms the result; a confirmed refund failure releases the corresponding hold. Confirmed partial refunds remove only the corresponding proportion of credits, rounded up to a whole credit. During this limited beta, a Starter order with a pending or completed cash refund cannot fund new generation requests. Contact support to resolve any remaining credits or a queued video before requesting a refund.
Variable AI results
Exact lyrics, likeness and lip sync are not guaranteed. If a result is unusable, share the task ID with support so the issue can be reviewed. This policy does not remove any statutory rights that apply to you.
Demo and test payments
Workflow demos consume no credits. Stripe test-mode payments use test credentials and do not transfer real money. The paid beta offers only Starter at USD 9.90 including applicable tax, limited to the first five orders. Generation runs in small batches and may take over an hour. Paid customers retain access to generate after new purchases sell out.